Help with your claim

If your customer becomes insolvent, you can make a claim to recover lost money. If the case is already being processed by Euler Hermes Collection, you do not need to do anything. We make sure the case is transfered from our debt collection department to our claims department.

Did you know that the main reason for a claim to be rejected is that it was submitted too late? We do not want this to happen to any of our customers, so be sure to file your claim before the deadline specified in your policy.

Time limit for claim compensation
Depending on the situation, the timetable for filing a claim varies between anticipated insolvency (when your buyer’s business is still operating but they have not paid bills) and insolvency (insolvency, bankruptcy, reorganization)

Predicted insolvency (waiting period): When the insured trade receivable is fully or partially unpaid at the time specified in your insurance terms and conditions (Appendix 1- Predicted insolvency as an insured event occurs after the number of months indicated in the table has elapsed.)

Insolvency: The condition for liability is that you apply for compensation within six months of becoming aware of the insured event.

Complete the form with your and your clients details.

It is important to fill the fields correct.    

Attach the form to an email with supporting documentation (statement of account, invoices, orders, proof of delivery, etc.) and add a subject line that includes “New claim” as well as your Policy name and Policy number.    

If you do not use Euler Hermes Collections, you need to follow the process below:

1. Download a copy of our claim form, which you can find here
   
2. Fill out the form, sign and date it
   
3. Attach the form to an e-mail with additional documentation (bank statements, invoices, proof of delivery, etc.) and add a subject line that contains "New claim" as well as your policy name and policy number.
   
4. Send email to claims-collection.no@eulerhermes.com
   

If we ask for more information
Send it as soon as possible so we can process your claim quickly.

What if my customer has gone bankrupt?
When to send us the claim: You must file an insurance claim on your customer within six months from the date of bankruptcy. Note, that the deadline is different, if you have a Simplicity policy, see your policy conditions.

Reporting your claim quickly reduces all unavoidable delays in its resolution, reducing the risk of disrupting your cash flow.

Do I have to do anything when I have filed my bankruptcy/insolvency claim?
Once properly submitted, there is no need to do anything further unless we reach out to you for more information. Our team will submit on your behalf a proof of claim to the administrator / court.

If you receive notices from the bankruptcy estate's attorneys, please forward it to us and we will give you our advice.

In accordance with our insurance terms, we reimburse 80-100% of the amount of the debt. The amount of the indemnity depends on the insurance terms, the formation of which is affected by the insurance you have chosen and the amount of the insurance premium, the management of credit terms and the situation of your trade receivables. We promise that we will do our best to avoid a situation in which unpleasant surprises occur later.

In accordance with our insurance terms and conditions, we will pay you compensation within 30 days of the occurrence of the damage, provided that we have received all the necessary documents and information about the damage.    

Yes. We have the technology to give you excellent service and more options for how to work with us.  You can request credit limits, make a new claim and monitor progress on your current claims via the internet with EOLIS, our 24/7 system.