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Customer Resource Center

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Getting the most from your Euler Hermes Partnership

Debt Collection Solutions

Euler Hermes provides debt collection services to help you maximize the return on your outstanding accounts receivable worldwide.

CAP Insurance Solutions

Our CAP product suite allows your company to purchase additional coverage even when the credit limits involved have been fully or partially declined.

Smartlink Integration

Automate your trade credit insurance by accessing our technology directly. Click the link below and learn what SmartLink can do for you.

Customer Links and Resources

New Portal - Announcing MyEH
Manage Your Policy on EOLIS
Learn More About How to Use EOLIS
Streamline your Bill Paying Routine
View the EOLIS Video Tutorial
EOLIS User Guide
EOLIS eBinder
Click here for buyer's resources
Update your customer's financials with Euler Hermes Financial Connect
Introduce your customers to the mutual benefit of being credit insured (PDF)
Easily determine your important policy-related dates, such as claim notification deadlines and estimated claim settlement dates with our Key Date Calculator.
File a Claim in EOLIS: A Step-by-Step Guide
Claims Collections Guide

 

  1. Login to EOLIS
  2. Navigate to the claim filing function
  3. Select the appropriate option in the "Report a Claim" section
FSR Instruction Guide
Euler Hermes North America Insurance – Form W-9
Euler Hermes Services North America – Form W-9

Read Our Recent Blog Posts

credit-control-process
credit-control-process

Insolvency Risk: How to Prevent it

Learn more about business insolvency risk and discover measures to assess but also to prevent it, including insolvency protection insurance.

More information
non-payment-insurance
non-payment-insurance

Non-Payment Insurance

Learn what non-payment insurance is and how it supports company growth by covering non-payments of invoices.

More information
business-risk-management
business-risk-management

What is business risk management?

Learn about business and enterprise risk management: what it is, the main risks, advantages and disadvantages and how to create your process.

More information
small-business-owner-analysing-working-capital-ratio
small-business-owner-analysing-working-capital-ratio

What is good working capital ratio

The working capital ratio is a key liquidity indicator to know before launching new activities. Find out more.

More information
business-cash-flow-management-woman
business-cash-flow-management-woman

Business Cash Flow Management

Cash flow management is essential to project future revenue and secure your business growth. Read our article for tips to improve your cash flow.

Read the article
Cash flow problems
Cash flow problems

How to prevent cash flow problems

How to improve cash flow management to face unexpected cash flow problems in business with more confidence? Check out our tips.

More information
late-payment-collection
late-payment-collection

Late payments: how to avoid and collect them

Discover how to collect late payments from customers and the measures you can take to prevent them.

More information
financial-kpis-payment-defaults-risk
financial-kpis-payment-defaults-risk

Financial KPIs to prevent payment defaults

Which financial indicators can allow you to avoid being in a situation of payment default with your suppliers? Find out in this article.

Read the article
unpaid-invoices-maintaining-customer-relationships
unpaid-invoices-maintaining-customer-relationships

Unpaid invoices: How to maintain a good customer relationship

When facing late invoice payment, how do you maintain a good relationship with customers? Read the article for advice.

More information
financing-kpis-for-banker-or-investor
financing-kpis-for-banker-or-investor

Financing: the KPIs to share with financial partners

Which financial indicators should you share with your banker or investors to obtain a loan or additional funds? Check our article to find out.

Read the article
risk-underwriter-desk-working
risk-underwriter-desk-working

Claims assessors: helping turn unrecovered debts into policy payments

When faced with bad debts, your business needs to know it can count on an insurance safety net. Learn how our experts handle claims swiftly and smoothly, from filing to indemnity payment.

Read the article
questions-expand-into-new-markets
questions-expand-into-new-markets

Expanding Into New Markets: The Key Considerations

How to ensure you’re fully ready before expanding to a new market? Check out the key questions you should answer.

Read the article
daily-financial-kpis-analysis
daily-financial-kpis-analysis

The 5 Financial KPIs You Should Follow Daily

Discover the 5 KPIs that will allow you to analyse your financial performance, predict growth and help you turn a profit.

Read the article
small-business-financial-monitoring
small-business-financial-monitoring

Financial Monitoring: Build Your Small Business Roadmap

Discover the financial indicators that will help you prepare the future of your small business and build your roadmap.

Read the article
sme-financial-kpis-customer-assessment
sme-financial-kpis-customer-assessment

SMEs: The Financial KPIs To Assess Your Trading Partners

Using financial KPIs can prove very useful to find reliable partners and customers. Learn more and check out our tips.

Read the article

Additional Resources

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FAQs

Go Behind the Scenes

Learn about our customer journey.
Watch our Customer Journey Video Series

Dive into the customer journey by watching this video series and experience how we create each stage in order to build strong and lasting relationships with our customers.

Each video will explain how the department works and what you can expect when you, the customer, reach that point in your journey.

Watch our Customer Journey Video Series

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