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Retrieve money lost when your customer becomes insolvent

Make a claim

If your customer becomes Insolvent, then you can make a claim to retrieve money lost. Organising your claim quickly will reduce any avoidable delays to its resolution, reducing the chance that your cashflow is interrupted.

Connect to our online portal to download our claim form or click here.

If you have any questions on the steps to make a claim, the supporting documentation to include or our claims process, click below to read our guides:

Once we receive your claim, it will be reviewed and you can expect the following timescales provided you have submitted a complete claim form:

  • Within two working days, we’ll send an acknowledgement and claim reference number.
  • Within five working days, you’ll receive a dedicated team member name and contact details. We’ll also send you details of our initial assessment.
     

If you wish to report other overdue or adverse information, click here to read our guide on when and how you should place a debt with us for collection.

Understand
We promise to listen and take the time to understand your situation.
Help
We help you collect the right information to support a claim and keep you informed of the action we’re taking.
Act
We make the agreed payments to you as quickly as possible and explain our decisions clearly and in good time.

Any questions?
Contact Customer Line

please contact Customer Line on 0844 893 0000 (UK), 01 525 5555 (Ireland) or
Trade credit insurance is designed to protect you from non-payment of invoices or customers who pay late. When you take out a policy with us you will also have access to the global expertise in our debt collection service. Keeping you in business and supporting your customer relationships is important to us and we are ready to respond at all times to your requests and concerns. Our claims team is responsible for claims on all our policies including employee fraud cover and are ready to work with you whenever you need them. We promise to keep you informed as we investigate and make decisions. We will pay all valid claims as soon as possible. As a customer, you can help us by collecting all the relevant information we request about your claim and sending it to us promptly. Our goal is your complete satisfaction.