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Check out our guides.

Help and support

Discover our Customer Support guides to help you manage your Policy, make credit limits, submit claims or collections on our online portal.

Managing your Policy

Check out our guides on how credit limits work, how to apply for them, Discretionary Limits, turnover declaration, invoices and more.

Claims and collection

If you have a question on claims or collection, have a look at our guides: how to place a debt for collection, how indemnification works, how to make a claim… and more.

FAQ

Do you have any questions on trade credit insurance, claims or collection? Read our FAQs now.

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How to log a collection case

How to place a debt for collection and what happens after? Find out how to log a collection case on our online portal by following our step-by-step infographic.

Top 4 tips to ensure your claim will be paid

Discover the 4 top reasons why claims are rejected and what you can do to ensure the smooth payment of your next claim.

How to make a claim in the event of an insolvency

If your customer becomes insolvent, then you can make a claim to retrieve money lost. Find out how to make a claim and what to expect once your claim is filed.

Claims and collection

If you have a question on claims or collection, have a look at our guides: how to place a debt for collection, how indemnification works, how to make a claim… and more!

Reporting overdue or adverse information

If your customer fails to pay on time, prompt reporting is crucial. Find out how and when to place a debt with us for collection and let us know of overdue payments.

Understanding indemnification of collection and legal costs

If you have opted in for our collections service, we will contribute to the costs you pay when we make a collection for you. Find out how indemnification works.

How to submit a claim - for simplicity clients

Where to find our claim form and which documents should you attach? Discover how to submit a claim by following our step-by-step infographic.

10 reasons why you should use our collection services

Discover how we can help you collect your money whether your debt is covered or not under your Policy. Read now the top 10 reasons to use our debt collection services.

23 results